Hassle Free Guarantee: For product problems email our support team.
If they can’t get your Blackbox up and running properly within four hours, we will ship you a replacement unit straight to your door.

• Platinum Service
  Unit replacement, including S&H charges, and unlimited phone/chat/email technical support from 9 - 5, 5 days a week. ($20/month)

• Silver Service
  Unlimited phone/chat/email technical support from 9 - 5, 5 days a week. ($15/month)

• Standard Service
  Replacement of defective hardware, not including S&H charges, and unlimited chat/email technical support.

Our Guarantee

“If we can’t fix it within four hours, we will overnight you a replacement Blackbox straight to your door” -

Nick Allen, President of Network Blackbox.